Unfortunately, we do not offer free shipping as we operate on a no-profit, no-loss basis. We strive to maintain fair pricing for our products and services. Shipping charges help us maintain this balance.

You will be able to tell on the product page whether or not a product is in stock and available, as the availability of the product will be listed as the number of products in inventory, "Out of stock".

We exclusively procure from WHO-GMP certified supplier. This (World Health Organization (WHO) for Good Manufacturing Practices (GMP) certification reflects ourensuring our commitment to the highest global standards of quality, safety, efficacy and reflecting our dedication to maintaining stringent quality assurance, despite not having an organic certification.

Due to the nature of our Ayurveda herbal products, only unopened items can be returned within 30 days for a full refund. Customers are required to email us at support@sarolena.com before returning the products. Please note that we are unable to reimburse return shipping charges, as we operate on a no-profit, no-loss basis.

Most of our products are typically delivered within 2-3 working days from the time you place an order. Keep an eye on your email for registered post details, and remember to check your junk email folder, just in case. Our team operates during European time zone's working hours, Monday to Friday.

We are the exclusive authorized distributor and wholesaler for every brand showcased on our site. Proudly serving as the sole distributor and wholesaler in Malta, Europe for these brands.

While our product is based on Ayurveda and traditional Indian wisdom, we do not provide a guarantee for health and wellness. It's important to understand that individual health outcomes can differ, and many factors influence one's well-being. We recommend using our product as part of a holistic approach to health and wellness, which may include a balanced diet, exercise, and consulting with a healthcare professional for personalized guidance.

We offer FedEx/DHL shipping on a cost basis, with an additional €5 charge for the recruitment of extra manpower due to urgency. We will contact you to obtain approval for any additional expenses before proceeding with the shipment.

Please book an appointment again the same way you did earlier. We shall contact you following the same steps.

Indeed, we do offer international shipping using registered post. However, we advise checking with your local customs regulations, as while our products comply with EU standards, they may be prohibited outside the European Union. This ensures a smooth and hassle-free delivery experience for you.

Absolutely! We offer custom-based solutions for regular deliveries. Due to the unique nature of each request, please contact us via email, and we'll tailor a subscription plan that suits your specific needs

We do not retain your personal or confidential medical records for any purpose. The conversations and records about your personal and health conditions that you shared with our collaborating medical practitioners are never shared with us directly or indirectly.

Our Ayurveda products are crafted with natural ingredients to ensure safety and efficacy. While generally gentle, individual reactions may vary. We recommend consulting with an Ayurvedic practitioner or healthcare professional for personalized guidance and to address any specific concerns or potential interactions with existing conditions or medications.

Yes. Coupons can be redeemed at checkout.

Absolutely! Please visit our 'Gifts Voucher' section for more information.

Yes, you can cancel or modify your order after it has been placed. Please email us at support@sarolena.eu, and our team will advise you on the next appropriate steps. As it is done on case to case basis.